Technology stack
Customer’s challenges
The customer faced significant challenges with the support for their supply chain data warehouse platform. Frustrated by inadequate support from their previous vendor, who lacked local presence in Poland, they struggled with system availability and a high number of incidents. Manual incident resolution processes not only drained resources but also hindered cost efficiency.
Solution
Recognizing above pain points, we stepped in with a tailored solution: an ITIL-based managed service. Our support team, comprised of senior professionals based in Poland, ensured that assistance was always just a call away. We offered flexible service scopes to adapt to the customer’s evolving needs, delivering excellence in service that transformed their operational experience.
Benefits
Senior professionals
based in Poland providing timely and effective support.
TCO savings of up to 50%
through expert optimizations and automation.
Enhanced reliability
leading to reduced incident rates.
Empowering the customer
with a mindset focused on ongoing improvements.
ANOW! platform
became a key enabler for service automation for the customer.
The results were profound. After four years of partnership, the customer fully outsourced platform development to us, confident in our ability to drive efficiency and innovation. Together, we not only resolved their immediate issues but also paved the way for a future of continuous improvement and success.
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