Global managed services
Large enterprises struggle to operate complex data platforms reliably and cost-effectively. Our Global Managed Services ensure 24×7 availability, security, and continuous optimization, using ITIL-based processes tailored for large-scale data ecosystems
Run your data platform with 24×7 reliability, automation, and continuous improvement
Cut your data platform operating costs thanks to our global managed services. With ITIL practices tailored for data platforms in place, business-driven KPIs for our entire team, 24×7 coverage thanks to our satellite office in Manila, and constant focus on improvement and automation, we can reduce your TCO by up to 50%. Benefit from continuous improvement and automation that evolves with your business needs across strategy, design, transition, and operations.
Global managed services stories of our customers
FAQ – Global managed services
What enterprise data platforms are covered by your managed services, and what specific operations do they include?
Services typically encompass proactive monitoring, performance optimization, cost management, incident resolution, and security for platforms such as Snowflake, Databricks, and Microsoft Fabric. ITIL processes like event and incident management ensure comprehensive coverage tailored to enterprise needs.
How does your 24×7 global support model work, and what SLAs are provided?
Support operates continuously across global time zones with defined response times, escalation procedures, and uptime guarantees aligned to ITIL service level management. This model supports hybrid environments, including remote monitoring and rapid remediation for data platform issues.
How are your managed services structured around ITIL best practices?
Services follow ITIL for incident, problem, change, and configuration management, using tools like CMDB for asset tracking and impact analysis. This ensures reliable, compliant operations with continual improvement for data platforms.
